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TGIFood

Little Chocolate Lies — how Lindt undermined its own claims of excellence

Claims of its luxury chocolates being ‘expertly crafted’ were mere puffery, the Swiss manufacturer insisted, in order to slither out of a legal matter. Where does this leave the schmucks (like you and me) who were naive enough to buy it?
Little Chocolate Lies — how Lindt undermined its own claims of excellence It’s one of the mantras of the gourmand’s world: dark chocolate is best, and the darker the better. Not long ago, chocolate was chocolate. Only 30 years ago, milk chocolate ruled. You used “baking chocolate” in cooking. Then suddenly you had to choose between “70% cacao” and even “85% cacao”. Dark and bitter. And who makes those? Lindt. Modern recipes for chocolate tarts generally call for dark chocolate, whereas in decades gone by the “chocolate” component may not have been chocolate as we know it, but powdered cocoa. The same applies to desserts such as chocolate mousse. But things are changing. Pendulums shift in both directions. And we might well ask ourselves in light of recent developments in the world of chocolate — is the pendulum swinging back? And should we help it a little? Lindt is just better, right? More refined, more stylish, more… well, Swiss. Made, we must have presumed, with precision. Maybe even a touch of love.  Or lovingly manufactured with a liberal sprinkling of lies? Imagine a high-flying global chocolate brand’s own lawyers saying their marketing was mere puffery, just some stuff that they made up.  And that is exactly what Lindt did. Yes, Lindt. Your 70% cacao brand. Your 85% cacao out-of-the-top drawer chocolate par excellence brand. The One. Bar None. Lindt.  As the Lindt packaging boasts, the contents within that wrapper have been “expertly crafted with the finest ingredients”. (It said so on the packaging, it must be true, right?) The inference was that we should be happy to pay more for Lindt, because it was just better.  And we believed it. Surely there was no finer chocolate, or certainly not at supermarket level. You’re happy to pay more than you would for Cadbury or Nestlé — because it’s Lindt. Right? Because of that packaging claim, which has been perpetuated and infiltrated into society. Then, to slither out of a bit of a legal matter, Lindt owned up — it was a lie. Mere puffery. This being a useful gamble in court, because puffery cannot be proven as fact or otherwise. It’s a baseless, vague claim. The chocolate maker’s own lawyers said its marketing tactics were “exaggerated advertising, blustering, and boasting upon which no reasonable buyer would rely”. This astonishing admission refers directly to those very words — and Lindt now admits that their prized chocolates are not in fact “expertly crafted with the finest ingredients”.  Because there may be lead in them, or cadmium. Which, even if the levels are low enough to be harmless, is not nothing. It’s not zero. And there are experts who say that any quantity of lead is too much — especially for children. [caption id="attachment_2472684" align="alignnone" width="1280"] (Image by Annette from Pixabay)[/caption] There’s no denying that, collectively, we bought it. Marketers everywhere, rejoice! I fell into the trap myself, urging use of “Lindt 70% or 85% cocoa solids”. Bloomberg Law reported that at the nub of the issue is that “Lindt & Sprüngli (USA) Inc. failed to convince a [US] federal judge to dismiss a lawsuit alleging the confectionery company’s dark chocolate bars contain significant amounts of lead and were falsely advertised as ‘expertly crafted with the finest ingredients’ and ‘safe, as well as delightful’.” So the matter is about whether, or how much, lead or cadmium there may be in a chocolate bar, but also in part about wording, about what you read on a chocolate bar label and about the choice of words in marketing. As the New York Post and others reported, the Swiss company “confessed (the aforementioned) in an attempt to get a lawsuit against it dismissed, but it backfired when the Eastern District of New York Court denied the effort”. This follows a controversy that erupted in 2023 when a US consumer organisation, Consumer Reports, tested 28 dark chocolate bars for lead and cadmium. Eight of the offending chocolate bars were found to have “high” levels of cadmium, including one Lindt bar. A second Lindt bar was among a further 10 chocolate bars to contain lead. All 28 dark chocolate bars contained some degree of lead and cadmium. However, neither of the Lindt chocolates contained the “highest” levels. Also read: Why the World of Chocolate Is in Crisis Cadmium is a chemical element that can lead to health problems with the kidney, liver and heart. Lead intake can cause problems with the nervous system, immune system suppression, kidney damage, and reproductive issues. However, a study published in June 2024 in Food Research International found that most dark chocolate products are safe for adults, while a small minority of those tested “may pose a slight risk” for younger children “who consume more than two bars a week”. Health.com reported that scientists from Tulane University in New Orleans had tested more than 100 chocolate bars for “heavy metals” and found that most of them contained quantities of cadmium and/or lead that did not exceed “acceptable” levels. But… it’s not nothing. “What we’ve found is that it’s quite safe to consume dark and milk chocolates,” lead author Tewodros Godebo, PhD, Assistant Professor of Environmental Health Sciences at Tulane University School of Public Health and Tropical Medicine, said in a press release issued by the university. What we are left with is the knowledge that we have been misled, lied to, treated like schmucks who’ll buy anything (and hey — they’re right); that we’re fools to have fallen for the cunning of marketers. It’s we — you and I, trusting consumers — who are the schmucks. We’re the “reasonable buyers” who, it turned out, could not rely on the veracity of what Lindt told us about their own products. A cynical ploy, a folly, a sleight of hand. Will I still buy Lindt, and use it in recipes? I will. Will I buy it for my grandchildren? Nope. Nevertheless, all of this brings your Food Editor to a confession: I have never lost my appreciation for good old Cadbury Dairy Milk. In fact, I think I might pop out for a slab now. DM

It’s one of the mantras of the gourmand’s world: dark chocolate is best, and the darker the better. Not long ago, chocolate was chocolate. Only 30 years ago, milk chocolate ruled. You used “baking chocolate” in cooking. Then suddenly you had to choose between “70% cacao” and even “85% cacao”. Dark and bitter.

And who makes those? Lindt.

Modern recipes for chocolate tarts generally call for dark chocolate, whereas in decades gone by the “chocolate” component may not have been chocolate as we know it, but powdered cocoa. The same applies to desserts such as chocolate mousse.

But things are changing. Pendulums shift in both directions. And we might well ask ourselves in light of recent developments in the world of chocolate — is the pendulum swinging back? And should we help it a little?

Lindt is just better, right? More refined, more stylish, more… well, Swiss. Made, we must have presumed, with precision. Maybe even a touch of love. 

Or lovingly manufactured with a liberal sprinkling of lies?

Imagine a high-flying global chocolate brand’s own lawyers saying their marketing was mere puffery, just some stuff that they made up. 

And that is exactly what Lindt did. Yes, Lindt. Your 70% cacao brand. Your 85% cacao out-of-the-top drawer chocolate par excellence brand. The One. Bar None. Lindt. 

As the Lindt packaging boasts, the contents within that wrapper have been “expertly crafted with the finest ingredients”. (It said so on the packaging, it must be true, right?) The inference was that we should be happy to pay more for Lindt, because it was just better. 

And we believed it. Surely there was no finer chocolate, or certainly not at supermarket level. You’re happy to pay more than you would for Cadbury or Nestlé — because it’s Lindt. Right? Because of that packaging claim, which has been perpetuated and infiltrated into society.

Then, to slither out of a bit of a legal matter, Lindt owned up — it was a lie. Mere puffery. This being a useful gamble in court, because puffery cannot be proven as fact or otherwise. It’s a baseless, vague claim.

The chocolate maker’s own lawyers said its marketing tactics were “exaggerated advertising, blustering, and boasting upon which no reasonable buyer would rely”. This astonishing admission refers directly to those very words — and Lindt now admits that their prized chocolates are not in fact “expertly crafted with the finest ingredients”. 

Because there may be lead in them, or cadmium. Which, even if the levels are low enough to be harmless, is not nothing. It’s not zero. And there are experts who say that any quantity of lead is too much — especially for children.

(Image by Annette from Pixabay)



There’s no denying that, collectively, we bought it. Marketers everywhere, rejoice! I fell into the trap myself, urging use of “Lindt 70% or 85% cocoa solids”.

Bloomberg Law reported that at the nub of the issue is that “Lindt & Sprüngli (USA) Inc. failed to convince a [US] federal judge to dismiss a lawsuit alleging the confectionery company’s dark chocolate bars contain significant amounts of lead and were falsely advertised as ‘expertly crafted with the finest ingredients’ and ‘safe, as well as delightful’.”

So the matter is about whether, or how much, lead or cadmium there may be in a chocolate bar, but also in part about wording, about what you read on a chocolate bar label and about the choice of words in marketing.

As the New York Post and others reported, the Swiss company “confessed (the aforementioned) in an attempt to get a lawsuit against it dismissed, but it backfired when the Eastern District of New York Court denied the effort”.

This follows a controversy that erupted in 2023 when a US consumer organisation, Consumer Reports, tested 28 dark chocolate bars for lead and cadmium. Eight of the offending chocolate bars were found to have “high” levels of cadmium, including one Lindt bar. A second Lindt bar was among a further 10 chocolate bars to contain lead. All 28 dark chocolate bars contained some degree of lead and cadmium. However, neither of the Lindt chocolates contained the “highest” levels.

Also read: Why the World of Chocolate Is in Crisis

Cadmium is a chemical element that can lead to health problems with the kidney, liver and heart. Lead intake can cause problems with the nervous system, immune system suppression, kidney damage, and reproductive issues.

However, a study published in June 2024 in Food Research International found that most dark chocolate products are safe for adults, while a small minority of those tested “may pose a slight risk” for younger children “who consume more than two bars a week”.

Health.com reported that scientists from Tulane University in New Orleans had tested more than 100 chocolate bars for “heavy metals” and found that most of them contained quantities of cadmium and/or lead that did not exceed “acceptable” levels. But… it’s not nothing.

“What we’ve found is that it’s quite safe to consume dark and milk chocolates,” lead author Tewodros Godebo, PhD, Assistant Professor of Environmental Health Sciences at Tulane University School of Public Health and Tropical Medicine, said in a press release issued by the university.

What we are left with is the knowledge that we have been misled, lied to, treated like schmucks who’ll buy anything (and hey — they’re right); that we’re fools to have fallen for the cunning of marketers.

It’s we — you and I, trusting consumers — who are the schmucks. We’re the “reasonable buyers” who, it turned out, could not rely on the veracity of what Lindt told us about their own products. A cynical ploy, a folly, a sleight of hand.

Will I still buy Lindt, and use it in recipes? I will. Will I buy it for my grandchildren? Nope.

Nevertheless, all of this brings your Food Editor to a confession: I have never lost my appreciation for good old Cadbury Dairy Milk. In fact, I think I might pop out for a slab now. DM

Comments

sean20 Nov 22, 2024, 01:41 PM

Please don't tell me Beacon chocolate is the "safest" - nasty stuff. Being one of those falling for the Lindt con, life would unbearable having to switch to Beacon chocolates, I'd rather take on more lead and / or cadmium all the while appropriate curse words at the marketing schmucks at Lindt.

Mike Lawrie Nov 22, 2024, 01:53 PM

How can you not mention Toblerone in an article about good chocolate? Lindt tastes like yukky.

Ga g Nov 22, 2024, 03:27 PM

Peppermint Aero and Cadbury's Top Deck all the way. Never liked Lindt either.

Benjamin Lubbe Nov 23, 2024, 02:55 PM

Maybe because the Topic was Lindt and not Toblerone? Toblerone tastes bland in my view

ddswingler Nov 22, 2024, 01:53 PM

I swore by Bournville 'Classic Dark Chocolate', even in the face of the Lindt offensive; it was my father's Saturday night postprandial treat. Until idle research showed it to be 56% sugar (2 x 'healthy' bars), 29% fat, only 39% cocoa solids. I'm sure it was different in Dad's day?!

Mike Pragmatist Nov 23, 2024, 06:21 AM

Or it was exactly the same, but idle hands did not deconstruct everything and analyze it in a laboratory.

ayeshajattiem Nov 22, 2024, 02:19 PM

We might have been sucked in by the advertising, but those round balls of deliciousness call you back because they are moreish. I don't think of the advertising when I buy them. But maybe organic chocs for my grandaughter - which I'll have to sneak past her parents :)

Earl Grey Nov 25, 2024, 07:20 AM

Organic will not help. The heavy metals come from the soil. You’d have to find out the source of the cocoa.

jont293 Nov 22, 2024, 04:04 PM

It just confirms Chomsky's assertion of the values of the Great American Dream - genocide of the indigenous people, and lying to the people through the marketing media

Kanu Sukha Nov 23, 2024, 11:18 AM

And by extension .. the seven plus decades of Zionist hasbara about Israel being the 'victim' ... instead of the land-grabbing (now on genocidal steroids - US sponsored!) occupier. Pretext - a land 'without people' nogal ! Palestinians were brought there from out of space - Thanks Musk !

D'Esprit Dan Nov 24, 2024, 06:17 AM

Except Lindt isn't an American brand? And is completely different to the swill that is passed off as 'chocolate' in the US.

Mike Pragmatist Nov 23, 2024, 06:19 AM

Or maybe all these "premium" chocolates just taste better to you, and you are willing and able to pay the inflated prices? Most people, I would think, understand that marketing hype is just that ... or BS in plain terms. The world is filled with it, and now even "ASSISTED BY AI".

Glyn Morgan Nov 23, 2024, 10:49 AM

I read about it in DM, it must be true!

Rainer Thiel Nov 24, 2024, 06:57 PM

Hey Glyn, not at word about voting DA ;-)

Peter Jenks Nov 23, 2024, 08:15 AM

Clearly you know nothing about chocolate :-) (Lindt makes fantastic chocolate things, so if you continue buying it because of what it says on the packaging, and not because of its taste, well then it’s on your own head). There is always a lot of hype and marketing speak about many products which we tend to accept (or ignore, because we want the item anyway). However, while much of what Mr Jackman has said is true, in the article there is also the very irritating assumptions that all of his readers are the gullible “schmucks” he refers to - keeps using “we” as though all his readers are credulous and incompetent in respect of marketing hype. Well, I for one, and I’m sure there are many of others like me, who evaluate products on the basis personal experience of use and value (and research into safety if that’s an issue).

Kanu Sukha Nov 23, 2024, 11:22 AM

How did your 300+ character post get past the DM AI .. which even when I trim mine to get below it .. continues telling me it is above 300 ? Missing reverse gear ? So much for AI !

Robbed Blind Nov 23, 2024, 01:34 PM

Cool how some people can write as much as they want and others can’t comment at all

Mike Lawrie Nov 23, 2024, 04:25 PM

I echo that. Please explain the trick. Or is it just that all animals are equal but some are more equal than others? Which animals were above the laws?

alastairmgf Nov 24, 2024, 12:53 PM

I previously asked the same question and the reply was that the commentator was a bit of an IT fundi and knew how to bypass the system. I’m amazed that DM has not reacted. Maybe they don’t know how.

Ritey roo roo Nov 23, 2024, 01:27 PM

I buy Lindt 85 and 90% simply because I like it. No local dark chocolate can touch it. Milk chocolate has become so sweet it barely tastes like chocolate anymore. Lindt is imported so expect to pay more - I stock up when it's on markdown.

Malcolm Silkstone Nov 24, 2024, 11:28 AM

Totally agree ?

ttshililo2 Nov 23, 2024, 02:14 PM

Puffery Tony is what you put out as service journalism in the form of your mediocre cooking.

malherbec5 Nov 24, 2024, 05:21 PM

Insert eye-roll emoji

johnbpatson Nov 23, 2024, 02:16 PM

One sign of chocolate quality is its shine, especially when melted but that has morphed into its solid state too. The Swiss designed a machine to polish chocolate bars to a shine... Love Lindt Irish whisky, but for bars now buy Grain de Sail, imported they say by sailing cargo boats. Very fruity

Benjamin Lubbe Nov 23, 2024, 02:49 PM

All producers hype their product in order to create a desire for it in the consumer. In a world with a myriad of real issues, a alarmist article about a manufacturer hyping its product is hardly relevant and very disappointing. DM is really degenariting into a glorified tabloid these days

Peter Relleen Nov 23, 2024, 03:09 PM

Isn't ANYBODY interested WHY cadmium and lead has been found in the chocolate ??? I know I am. And yet Tony Jackman doesn't mention that rather important fact. And in what concentrations, exactly ?

William Stucke Nov 23, 2024, 07:40 PM

Cacao plants take up cadmium from the soil with the metal accumulating in cacao beans. It is common in cacao grown in Ecuador, Colombia and Brazil where the landscape’s geography lends itself to high natural concentrations. The beans are dried in the sun, and collect dust and dirt.

Em Krit Nov 24, 2024, 11:35 AM

That is so helpful, thank you!

luke17 Nov 23, 2024, 03:13 PM

I agree, there is nothing wrong Cadbury’s dark and milk chocolate. The price of Lindt is simply over the top, and maybe my taste buds aren’t sensitive enough, but I really don’t taste the difference.

Dietmar Horn Nov 23, 2024, 08:11 PM

A court farce from the motherland of the free market economy. Not a word about the origin of the heavy metals from the soil in the growing areas. The recommendation: no expensive imported chocolate with a high cocoa content, but milk chocolate with a high fat and sugar content.

John Brodrick Nov 24, 2024, 09:35 AM

Who funds the Environmental Health Sciences at Tulane University School of Public Health and Tropical Medicine, which found that "...it’s quite safe to consume dark and milk chocolates"?

Lorraine Jenks Nov 24, 2024, 09:36 AM

We would like to know if the palm oil they use is from certified legal plantations, or illegally logged, deforested areas where biodiversity and wildlife are destroyed. The last time we asked a few years ago, they couldn't tell us. Maybe now they can?

Dietmar Horn Nov 24, 2024, 10:37 AM

According to their German website, they use certified palm oil in some fillings.

robinwpalm Nov 24, 2024, 09:46 AM

I've tried them all. and New Zealand brand Whittakers beats them all. (Interesting history- J H Whittaker had a falling-out with its UK parent company Cadburys in the late 1800s. He resigned and started his own brand, and beat them at their own game.

superjase Nov 24, 2024, 11:52 AM

what they were doing is not right. but anyone who buys something based on claims on the packaging is a fool. maybe you were duped by words. i have an suspicion, however, that people are more duped by price; if something is more expensive, it *must* be superior.

mi Nov 24, 2024, 05:41 PM

SA legislation pertaining to all categories of editable goods is very clear that claims made on packaging may not be misleading. If it states handmade or that the product uses the finest ingredients – then that must be the case. If any claim is not accurate, it must be removed.

Rainer Thiel Nov 24, 2024, 06:55 PM

Absolutely!! I am sure our food safety authorities will attend to this FORTHWITH.

rouxfoto Nov 25, 2024, 10:26 AM

Define "finest ingredients".

v Nov 25, 2024, 07:40 AM

Oh Sh$t. Got to strike Lindt off my Xmas pressie list.

v Nov 25, 2024, 07:41 AM

Oh Sh........t. Now got to take Lindt off my Xmas pressie list

Dietmar Horn Nov 26, 2024, 09:35 AM

By the way: why not use the current hype about Dubai chocolate as a hook? Lindt is also riding this wave with a limited edition. When will DM readers be able to enjoy a recipe that they can make themselves?

Jan van Gysen van Gysen Dec 5, 2024, 05:09 PM

Lindt is not gluten free - I am a coeliac and Lindt is an issue for me. There is plenty of proper Belgian chocolate available in RSA if you care to look. Belgian is the best, it was what I was brought up on.